The Waiting Room Revolution
This podcast can help anyone dealing with serious illness. Over the years, we have cared for and interviewed thousands of patients and families who tell us they felt overwhelmed and ‘in the dark’ during their illness journey. Yet we sometimes heard stories where individuals felt prepared, in control and ‘in the know.’ What was the difference between these experiences? The answer is the 7 keys. Join your hosts Dr. Samantha Winemaker, palliative care doctor, and Dr. Hsien Seow, health care researcher, as they share real-life stories to explain the 7 keys to being hopeful and prepared when facing serious illness. For more information visit: waitingroomrevolution.com Our theme song is Maypole by Ketsa.
Episodes

4 days ago
S10: Episode 112: Invite Yourself
4 days ago
4 days ago
In this episode we explore the final key, “Invite Yourself,” which encourages patients and families to become respectfully assertive in their healthcare journey. Rather than waiting to be asked, individuals are empowered to speak up, ask questions, and take an active role in their care. We discuss how this mindset shift can lead to better communication, improved understanding, and more meaningful experiences, especially for those who feel marginalized or overwhelmed. Through real stories and practical tips, we emphasize that inviting yourself isn’t about being demanding; it’s about recognizing your right to be heard and informed.
Our Workbook: Applying the 7 Keys for Navigating a Life-Changing Diagnosis is available at select retailers now! Visit our website for more information: https://www.waitingroomrevolution.com/
Our theme song is Maypole by Ketsa and is licensed under CC BY-NC-ND 4.0

Tuesday May 06, 2025
S10: Episode 111: Connect the Dots
Tuesday May 06, 2025
Tuesday May 06, 2025
In this episode we talk about the key "Connect the Dots" - a crucial strategy for patients and families navigating complex healthcare systems. We explore how being the "illness manager" can transform healthcare experiences, the importance of having someone who can coordinate care, track medical information, and serve as the "glue" between different healthcare providers.
Our Workbook: Applying the 7 Keys for Navigating a Life-Changing Diagnosis is available at select retailers now! Visit our website for more information: https://www.waitingroomrevolution.com/
Our theme song is Maypole by Ketsa and is licensed under CC BY-NC-ND 4.0

Tuesday Apr 29, 2025
S10: Episode 110: Anticipate Ripple Effects
Tuesday Apr 29, 2025
Tuesday Apr 29, 2025
In this episode, we dive deep into the fifth key: Anticipate Ripple Effects. We discuss how serious illness impacts not just patients, but their entire support network. We share personal stories and insights about building strong support systems, caring for caregivers, and understanding the emotional journey of those surrounding a patient. We also give some tips to providers.
Our Workbook: Applying the 7 Keys for Navigating a Life-Changing Diagnosis is available at select retailers now! Visit our website for more information: https://www.waitingroomrevolution.com/
Our theme song is Maypole by Ketsa and is licensed under CC BY-NC-ND 4.0

Tuesday Apr 22, 2025
S10: Episode 109: Customize Your Order
Tuesday Apr 22, 2025
Tuesday Apr 22, 2025
In this episode we discuss the fourth key: Customize Your Order. We chat about how you can transform your illness experience from a one-size-fits-all approach to a personalized journey that truly reflects your values, preferences and unique self. We also talk about communicating what matters most to you, and why being treated as an individual-not just a diagnosis- is crucial to maintaining you sense of identity and dignity.
Our Workbook: Applying the 7 Keys for Navigating a Life-Changing Diagnosis is available at select retailers now! Visit our website for more information: https://www.waitingroomrevolution.com/
Our theme song is Maypole by Ketsa and is licensed under CC BY-NC-ND 4.0

Tuesday Apr 15, 2025
S10: Episode 108: Know Your Style
Tuesday Apr 15, 2025
Tuesday Apr 15, 2025
In this episode of the Waiting Room Revolution, we explore the powerful third key: "Know Your Style." We discuss how understanding your unique personality can transform your healthcare experience, how learning practical strategies for navigating illness can reduce family conflict, and how knowing your style gives insight on approaching challenges. We also chat about how important this can be for Health Care Providers and provide some strategies on how to ask these questions.
Our Workbook: Applying the 7 Keys for Navigating a Life-Changing Diagnosis is available at select retailers now! Visit our website for more information: https://www.waitingroomrevolution.com/
Our theme song is Maypole by Ketsa and is licensed under CC BY-NC-ND 4.0

Tuesday Apr 08, 2025
S10: Episode 107: Zoom Out
Tuesday Apr 08, 2025
Tuesday Apr 08, 2025
In this episode we discuss the second key: Zoom Out. We discuss how information is a superpower, ways to get it, how to use it and how it can maintain hope all throughout an illness journey. We also discuss how everyone - patients, families, and healthcare providers - has a role in creating a more transparent, supportive healthcare experience.
Our Workbook: Applying the 7 Keys for Navigating a Life-Changing Diagnosis is available at select retailers now! Visit our website for more information: https://www.waitingroomrevolution.com/
Our theme song is Maypole by Ketsa and is licensed under CC BY-NC-ND 4.0

Tuesday Apr 01, 2025
S10: Episode 106: Walk Two Roads
Tuesday Apr 01, 2025
Tuesday Apr 01, 2025
In this episode, we discuss the first of seven keys to navigating serious illness: Walk Two Roads. We chat about breaking through toxic positivity, communicating openly about illness, reducing uncertainty and maintaining personal agency during challenging times. We share stories and experiences that people have shared with us about why constant positivity can be harmful, how patients can find strength in embracing both hope and preparation and much more!
Our Workbook: Applying the 7 Keys for Navigating a Life-Changing Diagnosis is available at select retailers now! Visit our website for more information: https://www.waitingroomrevolution.com/
Our theme song is Maypole by Ketsa and is licensed under CC BY-NC-ND 4.0

Tuesday Mar 25, 2025
S10: Episode 105: When Time is Running Out
Tuesday Mar 25, 2025
Tuesday Mar 25, 2025
This episode we are talking about When Time is Running Out. We chat about demystifying dying, challenging healthcare norms, misconceptions about hospice and medical assistance in dying (MAID), how patients and families can reclaim power in their healthcare experience & much more.
Our Workbook: Applying the 7 Keys for Navigating a Life-Changing Diagnosis is available at select retailers now! Visit our website for more information: https://www.waitingroomrevolution.com/
Our theme song is Maypole by Ketsa and is licensed under CC BY-NC-ND 4.0

Tuesday Mar 18, 2025
S10: Episode 104: Recap of the Waiting Room Revolution
Tuesday Mar 18, 2025
Tuesday Mar 18, 2025
Welcome to Season 10 of the Waiting Room Revolultion Podcast where we will be looking back (and forward!) to the start of it all: the Seven Keys! This episode we will be recapping the journey so far. Some topics we cover in this episode are: how the podcast has spread the movement around the globe, how our book Hope for the Best, Plan for the Rest has connected to so many communities, what we've learned and so much more!
Our theme song is Maypole by Ketsa and is licensed under CC BY-NC-ND 4.0
Visit our website to learn more about our work, check out the Map Project, or to see our resources. https://www.waitingroomrevolution.com/

Tuesday Dec 24, 2024
S9: Episode 103: Ruth Richardson
Tuesday Dec 24, 2024
Tuesday Dec 24, 2024
In this episode we chat with Ruth Richardson, a seasoned hospice palliative care nurse educator who has dedicated her career to empowering patients, families, and healthcare providers through her compassionate and holistic approach. She shares her strategies for breaking down misconceptions about palliative care, equipping patients to advocate for themselves, and creating community-based learning experiences that foster resilience and connection. We also discuss her work educating the public, supporting grieving communities, and inspiring the next generation of nurses! To learn more about Ruth's work visit: https://champlainpalliative.ca/about-us/
Our theme song is Maypole by Ketsa and is licensed under CC BY-NC-ND 4.0
Visit our website to learn more about our work, check out the Map Project, or to see our resources. https://www.waitingroomrevolution.com/